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How do I get a mobile banking app?
The UFB Direct mobile banking app can be found here.
What can I do using a Mobile App?
Mobile Banking is a safe and convenient way to manage your deposit accounts on the go:
Tell me about Mobile Deposit
I just deposited a check via Mobile Deposit. When will I see the deposit in my account?
After successfully submitting a deposit via Mobile Deposit, the system prompts you to provide an email address to send a confirmation of your transaction. The confirmation email is the only receipt provided by the system and the deposit will not be displayed as a pending transaction within Online Banking.
Deposits submitted before 3:00 PM (PT) Monday through Friday, excluding Federal Holidays, will be eligible for same day processing. Deposits received after 3:00 PM (PT) will be processed at the end of the following business day. Successful mobile deposits will be visible within Online Banking the day after the transaction is processed. The funds will be available based on the outlines described in the Bank's Funds Availability Policy. Please refer to our disclosures for more information.
When will the funds from the Mobile Deposit be available?
The funds will be available based on the outlines described in the Bank's Funds Availability Policy. Please refer to our disclosures for more information.
What is Text Message Banking?
Text Message Banking makes it easy to access account balances and transactions, as well as transfer funds, right on your mobile phone. It’s the fastest and easiest way to get your account balances – anytime, anywhere.
For more information Log into Online Banking and click on Account Access in the blue bar, then click on Text Banking & Alerts.
How does Apple Pay work?
Apple Pay works by adding a secure virtual copy of your UFB Direct debit card into your iPhone Passbook® application. Once added, hold your iPhone near the contactless reader with your finger on the Touch ID®. Your payment is processed through breakthrough contactless payment technology!
Which devices are compatible with Apple Pay?
Devices compatible with Apple Pay and can be used in-store for purchases are:
For in-app purchases only:
I have an iPhone 5. Can I still use Apple Pay?
Unfortunately, Apple Pay can be only used with iPhone 6 and higher for in-store purchases. You can use your iPhone 5 or higher to make in-store purchases with an Apple Watch only.
Which cards can I use with Apple Pay?
Your UFB Direct Visa® Debit Card is eligible.
Why I am being asked to call UFB Direct to verify my card?
This is an extra security step to protect against fraud. Simply call the number provided so we can verify your card and identity. You will receive a message in your Passbook application when your debit card is ready for Apple Pay.
Do I get fraud coverage for Apple Pay purchases?
Yes. Just like your physical debit card, your debit card in the mobile wallet is covered against fraudulent purchases and payments made by others using your UFB Direct physical or debit card in Apple Pay. If you suspect unauthorized use of your debit card in Apple Pay, please contact us immediately by calling the number on the back of your card.
How can I view my UFB Direct Apple Pay transactions?
Your last transaction appears in the Passbook app on your device after you select the card you’d like to access. You can view up to 10 additional purchases by touching the information icon on the bottom right corner of the Passbook app. For a complete detail of all your UFB Direct debit transactions, sign in to Online Banking or use our Mobile Banking App.
Which merchants accept Apple Pay?
The Apple Pay merchant network is growing. Learn more about participating retailers and apps here: https://www.apple.com/apple-pay/where-to-use-apple-pay/
We still advise you to carry your physical card in case a particular merchant does not yet have an Apple Pay terminal installed.
What if my phone is lost or stolen?
We suggest that you download Apple’s Find My iPhone app. You can use the app to quickly place your device in Lost Mode so your information is not accessible, or you can remotely erase your iPhone.
Please note: Find My iPhone must be enabled in iCloud® settings on your device before you can locate it with this app.
If you did not have Find My iPhone downloaded or cannot disable your phone, you should cancel your UFB Direct debit card immediately by calling Customer Service at 1-877-472-9200. You should also sign into Online Banking or use our Mobile Banking App to view your transaction history to confirm no unauthorized transactions have been made.
Who can I contact if I have any further questions about UFB Direct and Apple Pay?
If you have any questions regarding your UFB Direct account and using Apple Pay, please contact Customer Service at 1-877-472-9200.