Customer Testimonials


“Knew what needed to be done to solve my problem…

UFB Direct was very polite and helpful and knew what needed to be done to solve my problem"


“Higher quality than many businesses today…

Very friendly and professional, higher quality than many businesses today"


“Easiest and best experience…

I would like to take a moment to tell you how great my experience was using UFB Direct. I've used different lending institutions in the past to finance or refinance my properties. My experience with UFB Direct was by far the easiest and best experience I've had with refinancing my mortgage. UFB Direct was exceptionally helpful and made the entire process a breeze. Although I originally began working with UFB Direct to refinance only my home mortgage, the process was so easy and pleasant I decided to also refinance my rental property. I would highly recommend UFB Direct to all of my friends and family for their finance or refinance needs."


“RIDICULOUS Customer Service! Ridiculously AWESOME……

This is only my 2nd day of banking, but I've had a couple of calls into your customer service for questions and really had to stop what I was doing and send an email over the RIDICULOUS Customer Service!!! Ridiculously AWESOME that is. I had some fears leaving my local bank whom I have been with for many years for an internet bank, but you have alleviated those fears by your stellar customer service. I spoke to Jacob today and he handled my requests professionally, yet personally, even going to the extent to ask about my new job I had mentioned to him and to congratulate me on it. That my new "bank-friends" is what SERVICE is all about. He gave me the information I needed and was a genuinely nice and very professional, yet very accessible. I know a little about Customer Service (from computer software perspective) so it does my soul good to be able to experience excellent customer service"


“Excellent customer service…

Keep up the excellent customer service"


“Top notch…

All business I’ve done with UFB Direct has been top notch"


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